Refund Policy
At ÉLLEST Beauty, we take pride in the quality and care of every product we create. Due to the hygienic nature of cosmetics, we maintain a strict returns policy to ensure the safety and integrity of our products.
All Sales Are Final
For hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on any opened, used, or tested products.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with the following information:
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Your order number
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A clear photo of the damaged or defective item
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A brief description of the issue
Once reviewed and approved, we will offer a replacement or store credit, at our discretion.
Incorrect Items
If you receive an incorrect item, please notify us within 48 hours of delivery. Once verified, we will arrange for the correct product to be sent to you.
Refund Eligibility
Refunds are only issued in cases where:
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An item is confirmed defective and a replacement is unavailable
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An incorrect item was shipped and cannot be replaced
Approved refunds will be processed to the original form of payment within 5–10 business days after approval.
Shipping Fees
Shipping fees are non-refundable, unless the error was made by ÉLLEST Beauty.
Lost or Stolen Packages
ÉLLEST Beauty is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend ensuring a secure delivery location when placing your order.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Thank you for understanding and supporting ÉLLEST Beauty.
Each product is created with intention, care, and integrity.